Business ideas
8 min read

How to Start a Profitable Mail Order Business [11 Steps]

Learn how to start a profitable mail order business with our 11+ step guide. Discover the best practices and strategies for success. Keywords: mail order, profitable, business.
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By Nick Cotter
Updated Feb 02, 2024

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This page may feature products from our affiliate partners, which could influence the products we discuss due to potential compensation. Despite this, our evaluations are impartial, based solely on our independent analysis. The content here is intended for informational purposes and should not be seen as legal advice. For professional guidance, consulting with a legal expert is recommended.
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1. Perform market analysis.

Starting a mail order business requires a clear understanding of the current market landscape. A comprehensive market analysis will help you identify opportunities, understand potential customer needs, and evaluate the competition. Here are key steps to guide you through the process:

  • Identify Your Target Market: Determine who your potential customers are, including demographics, purchasing habits, and preferences.
  • Analyze Competitors: Research existing mail order businesses offering similar products or services. Look at their pricing, marketing strategies, and customer reviews.
  • Understand Market Trends: Stay informed about the latest trends in the mail order industry, including technological advancements and shifts in consumer behavior.
  • Assess Supply and Demand: Evaluate the demand for your product or service and consider the supply chain logistics involved in fulfilling orders.
  • Regulatory Considerations: Be aware of any legal or regulatory requirements that could impact your mail order business in your target market.
  • Market Size and Growth Potential: Estimate the size of your target market and consider the potential for growth over time.
mail order business image

Are Mail Order businesses profitable?

Yes, mail order businesses can be very profitable. With the rise of e-commerce, mail order businesses have seen an increase in sales and profits due to the convenience and ease of ordering items online. Many mail order businesses specialize in niche markets and have been able to capitalize on customer loyalty and repeat purchases. By providing quality customer service, competitive prices, and timely delivery, mail order businesses can be profitable for both small and large companies.

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2. Draft a mail order business plan.

Embarking on a mail order business requires a well-structured plan to navigate the competitive landscape and ensure profitability. Your business plan is the blueprint for your business's success, guiding you through each stage of starting and managing your enterprise. Here's a concise guide to drafting your mail order business plan:

  • Define your niche market and product selection to cater to specific customer needs and preferences.
  • Analyze your competition to understand their offerings, pricing, and marketing strategies.
  • Establish your unique selling proposition (USP) that differentiates your products from competitors.
  • Outline your marketing and sales strategies, including catalogs, online presence, and advertising channels.
  • Detail your order fulfillment process, including inventory management, packaging, shipping, and customer service protocols.
  • Develop a financial plan that includes startup costs, pricing strategy, sales forecasts, and budgeting for operational expenses.
  • Set short-term and long-term business goals, along with actionable steps to achieve them.
  • Include a contingency plan to address potential challenges or market changes.

How does a Mail Order business make money?

A mail order business makes money by selling products and services through mail order catalogs, websites, and other advertising channels. The business earns revenue from the sale of its products and services, shipping and handling fees, and additional fees for services such as product customization.

3. Develop a mail order brand.

Building a successful mail order brand involves careful planning and strategic branding. Your brand will be the identity of your business and a promise to your customers. Here are key steps to guide you in developing a distinctive and appealing mail order brand:

  • Define Your Brand Identity: Determine the core values, mission, and unique selling proposition of your business. This will set the tone for your brand's personality and how it will be perceived by customers.
  • Choose a Memorable Name and Logo: Your brand name and logo are the first things customers will notice. Make sure they are memorable, easy to recognize, and reflect the essence of your brand.
  • Create a Consistent Aesthetic: Use consistent colors, fonts, and design elements across all marketing materials and packaging. This visual consistency helps build brand recognition and trust.
  • Develop a Strong Online Presence: In the digital age, having an online presence is critical. Design an intuitive website and engage with customers through social media platforms to build your brand's online community.
  • Deliver Exceptional Customer Service: Customer experiences can make or break your brand reputation. Ensure that every interaction—from ordering to delivery—is smooth, professional, and exceeds customer expectations.

How to come up with a name for your Mail Order business?

Coming up with a name for your mail order business can be a difficult task. Brainstorming a list of potential names can help you to find the perfect fit. Consider words that evoke the values and vision of your business, as well as words that are easy to remember and spell. Additionally, research any existing trademarks to ensure your name is unique and won't infringe on the rights of another company.

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4. Formalize your business registration.

Formalizing your business registration is a crucial step in establishing a legitimate and legally compliant mail order business. This process varies depending on your location and the nature of your business, but generally involves a few key steps to ensure that your business is properly registered with the appropriate government entities. Below are the essential actions you'll need to take:

  • Select a legal structure for your business, such as a sole proprietorship, partnership, limited liability company (LLC), or corporation, based on your business needs and personal liability preferences.
  • Register your business name with your state's secretary of state or relevant local government body. If you're operating under a trade name or "doing business as" (DBA), make sure to file the necessary paperwork.
  • Obtain an Employer Identification Number (EIN) from the Internal Revenue Service (IRS) if required. This is necessary for tax purposes and to open a business bank account.
  • Apply for any licenses and permits your mail order business may need to operate legally, which can include state-specific business licenses, sales tax permits, or home business permits.
  • Register for state and local taxes to ensure you're in compliance with state tax laws, which can include sales tax, use tax, and property tax registrations.

Resources to help get you started:

Explore pivotal resources designed for mail order entrepreneurs, offering crucial insights into market trends, operational excellence, and strategic growth recommendations:

  • Direct Marketing News: Offers in-depth analysis on direct and mail order marketing strategies. Visit DM News.
  • The National Mail Order Association (NMOA): Provides resources, support, and networking opportunities for mail order businesses. Visit NMOA.
  • Mail Order Catalogs & Direct Marketing: An extensive archive of mail order catalogs and insight into effective direct marketing techniques. Visit HBS Catalog Collection.
  • Internet Retailer: Covers the latest trends and news affecting online and direct mail businesses, including case studies and research. Visit Internet Retailer.
  • MarketingSherpa: Provides research and case studies on effective marketing strategies across digital and direct mail channels. Visit MarketingSherpa.

5. Acquire necessary licenses and permits for mail order.

Starting a mail order business requires careful consideration of the legalities involved. To ensure your business operates within the law, acquiring the necessary licenses and permits is crucial. Below are the steps to guide you through this process:

  • Research federal, state, and local regulations: Check the U.S. Small Business Administration (SBA) website for federal license requirements, and consult your state and local government websites for specific mail order business permits.
  • Register your business name: File a Doing Business As (DBA) if you're operating under a name different from your own legal name.
  • Obtain an Employer Identification Number (EIN): Even if you don't have employees, an EIN is often required for tax purposes and to open a business bank account.
  • Apply for a sales tax license: If you're selling goods, most states require you to collect and remit sales tax, so you'll need to apply for a sales tax permit.
  • Consider home business permits: If you're operating from home, check for any zoning laws or home business permits that you may need to comply with.
  • Check industry-specific licenses: Some products may require additional licensing, such as pharmaceuticals or food items, so ensure you're aware of any industry-specific requirements.

What licenses and permits are needed to run a mail order business?

Depending on the location and the type of products being shipped, a mail order business may need to obtain permits and licenses from local authorities as well as from federal agencies. Common permits and licenses for a mail order business can include a sales tax license, business license, vendor license, permit or authorization to use certain trademarks or logos, and a direct mail permit. A mail order business may also need to apply for a Federal Employer Identification Number (EIN) from the Internal Revenue Service (IRS) if the business is incorporated or will be hiring employees. It’s best to check with your local authorities to determine which permits and licenses your mail order business will need.

6. Open a business bank account and secure funding as needed.

Opening a business bank account is a crucial step in establishing your mail order business, as it keeps your personal and business finances separate and organized. Securing funding is also essential if you don't have sufficient capital to cover startup costs. Below are the steps to guide you through these important processes:

  • Research banks and credit unions to find the one that offers the best benefits for business accounts, such as low fees, easy online access, and good customer service.
  • Gather the necessary documentation, including your business license, EIN, and any ownership agreements, to open your business bank account.
  • Explore different funding options such as small business loans, lines of credit, investors, or crowdfunding platforms to find the right fit for your business needs and financial situation.
  • Create a detailed business plan to present to potential lenders or investors, showcasing your market analysis, growth projections, and how you plan to use the funds.
  • Apply for funding with a clear understanding of the terms and conditions, such as interest rates, repayment schedules, and any potential equity you might be offering to investors.

7. Set pricing for mail order services.

Setting the right price for your mail order services is crucial for attracting customers and ensuring profitability. It's a balancing act between covering your costs, offering competitive rates, and providing value to your clients. Consider these tips when determining your pricing strategy:

  • Cost-Based Pricing: Calculate your total costs, including procurement, packaging, handling, and shipping, then add a markup percentage to determine your selling price.
  • Competitive Analysis: Research competitors' pricing to ensure your rates are in line with the market. Aim to offer additional value if your prices are higher.
  • Value-Based Pricing: Set prices based on the perceived value to the customer, particularly if you offer niche products or specialized services.
  • Shipping Costs: Decide whether to include shipping in the product price or charge it separately. Consider offering free shipping over a certain order value to increase average order size.
  • Discount Strategies: Implement discounts for bulk orders or recurring subscriptions to incentivize larger purchases and customer loyalty.
  • Price Flexibility: Keep your pricing flexible to adjust for fluctuations in costs, seasonality, and market demands.

What does it cost to start a Mail Order business?

Initiating a mail order business can involve substantial financial commitment, the scale of which is significantly influenced by factors such as geographical location, market dynamics, and operational expenses, among others. Nonetheless, our extensive research and hands-on experience have revealed an estimated starting cost of approximately $16000 for launching such an business. Please note, not all of these costs may be necessary to start up your mail order business.

8. Acquire mail order equipment and supplies.

Once you've laid the groundwork for your mail order business, it's crucial to equip yourself with the right tools and supplies. This step ensures that you can process orders efficiently, package products securely, and maintain a professional image in your customers' eyes. Here's a list to help you get started with acquiring the necessary equipment and supplies:

  • Packaging Materials: Purchase boxes, bubble wrap, packing peanuts, and padded envelopes to protect items during shipping.
  • Label Printer: Invest in a reliable label printer for clear, professional shipping labels.
  • Shipping Scale: A digital postal scale will help you weigh packages accurately to calculate shipping costs.
  • Inventory Management System: Consider software or apps that track inventory levels, sales, and order processing.
  • Office Supplies: Stock up on pens, paper, staplers, and tape for administrative tasks and packaging.
  • Computer and Internet Access: Ensure you have a computer with reliable internet access to manage online orders and customer service.
  • Payment Processing System: Set up a merchant account or payment gateway to handle credit card transactions and online payments.
  • Shipping Account: Create accounts with major shipping carriers to manage shipping options and potentially access business discounts.

List of Software, Tools and Supplies Needed to Start a Mail Order Business:

  • E-commerce software
  • Inventory management software
  • Accounting software
  • Customer relationship management software
  • Product databases
  • Shipping software
  • Secure payment processing system
  • Computer hardware
  • Office supplies
  • Postal scales
  • Packaging supplies
  • Postage stamps

9. Obtain business insurance for mail order, if required.

Securing the right business insurance is a critical step in safeguarding your mail order business against potential risks and liabilities. Proper insurance not only protects your business assets but also provides peace of mind as you operate your business. Here are some key points to consider when obtaining business insurance:

  • Identify the types of insurance relevant to your mail order business, such as general liability insurance, product liability insurance, property insurance, and business interruption insurance.
  • Consult with an insurance broker or agent who specializes in commercial policies to help you understand the specific coverage requirements and to find the best rates.
  • Compare quotes from multiple insurance providers to ensure you get the most comprehensive coverage at a competitive price.
  • Consider the level of risk associated with your products and operations to determine the amount of coverage needed.
  • Review and understand the terms and conditions of the insurance policy, including any exclusions or limitations.
  • Keep your insurance policies up to date and reassess your coverage as your business grows and evolves.

10. Begin marketing your mail order services.

Now that you have your mail order business set up, it's time to attract customers and let the world know about your unique offering. Effective marketing is crucial to your success, as it will help you reach your target audience and build a loyal customer base. Below are some strategies to kickstart your marketing efforts:

  • Develop a strong brand identity: Create a memorable logo, tagline, and color scheme that reflect your business's values and offerings.
  • Leverage social media: Utilize platforms like Facebook, Instagram, and Twitter to showcase your products, share customer testimonials, and engage with potential customers.
  • Create an email marketing campaign: Collect email addresses through your website and send out newsletters, promotions, and product updates to keep your audience informed and interested.
  • Offer special promotions: Incentivize new customers with discounts, free samples, or bundled deals to encourage first-time orders.
  • Collaborate with influencers: Partner with influencers who align with your brand to reach a wider audience and gain credibility.
  • Invest in targeted advertising: Use online advertising tools like Google Ads or Facebook Ads to target potential customers based on their interests and behaviors.
  • Attend trade shows and events: Network with industry professionals and display your products to a targeted audience at relevant events.

What licenses and permits are needed to run a mail order business?

  • E-commerce software
  • Inventory management software
  • Accounting software
  • Customer relationship management software
  • Product databases
  • Shipping software
  • Secure payment processing system
  • Computer hardware
  • Office supplies
  • Postal scales
  • Packaging supplies
  • Postage stamps

11. Expand your mail order business.

Once your mail order business has established a solid foundation, it's time to scale up and reach new heights. Expanding your business requires strategic planning and the implementation of growth-focused tactics. Here are several ways to broaden your market reach and enhance your mail order operations:

  • Explore new market segments by researching untapped customer bases and tailoring your product offerings to meet their specific needs.
  • Extend your product line to include complementary items or new variations that can attract a wider audience and encourage repeat business.
  • Invest in marketing efforts, utilizing both digital and traditional channels, to increase brand visibility and attract new customers.
  • Enhance your online presence with an updated website, improved SEO, and a strong social media strategy to connect with customers and build loyalty.
  • Develop strategic partnerships with other businesses to offer bundled products, cross-promotions, or co-branded initiatives that can expand your reach.
  • Improve your order fulfillment process with better inventory management, faster shipping options, and exceptional customer service to ensure customer satisfaction and positive reviews.
  • Consider international expansion by researching regulations, customs, and consumer preferences in different countries to successfully enter new markets.